Frequently Asked Questions
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General
Do you support my eCommerce platform?
Yes. Our solution works with any platform where JavaScript code can be added. Our script integrates seamlessly through tag managers like Google Tag Manager and should be installed across all pages, including cart, checkout, and order confirmation.
Do you integrate with offline sales?
Yes. We can combine physical purchase data with online behavior to build a complete 360-degree customer view.
What kind of support do you offer?
We provide an initial training session with every client. Afterwards, our ticketing system handles questions, typically within one hour. When needed, we schedule calls to provide deeper assistance.
How long does setup take?
Setup usually takes 1–2 weeks once the code is added to your site.
Will it slow my website?
No. The Barilliance script loads asynchronously after your site, ensuring no delay in page speed. We also dynamically scale server capacity as needed. We currently handle hundreds of millions of requests per month without performance issues.
Do I need to sign a contract to use Barilliance?
No. We do not require a long-term contract. You pay month to month, based on usage.
How does pricing work?
Our pricing is monthly, with fixed tiers based on usage. You can choose individual products or combine them into a complete AI & personalization suite.
Is Barilliance GDPR and CCPA compliant?
Yes. Barilliance fully complies with GDPR, CCPA, and other major data protection regulations. We follow strict standards for data collection, storage, and processing to ensure your customers’ privacy is always protected.
Can I control the look and feel of Barilliance on my site?
Yes. All Barilliance widgets and experiences are fully customizable to match your brand’s design and tone. You can adjust layout, colors, fonts, and messaging so the experience feels completely native to your website.