Dynamic Content Examples that Increase Conversions

What is Dynamic Content? A Simple Definition

Dynamic content is a web-page or email component that changes. Typically, changes are based on user signals that include in-session behavior, user data, and user-characteristics.

  • In-session behavior- Adapt content based on what pages they visit, which products they add to cart, and how long they spend on site.
  • User data - Change content based on past purchases, customer lifecycle, or past engagements with your marketing (engagement metrics etc.) 
  • User Characteristics - Adapt content based on demographics such as geo-location or buyer personas.

Dynamic content software matches the behavioral segments created from customer interactions and data to products that are most likely to convert.

As a customer engages with your brand, the software intelligently triggers the display of relevant content. 


Some personalization software and tools, like Barilliance, does this for you automatically, and connects the data between your website and email. 

Discover Barilliance's Dynamic Content Software


Barilliance is able to personalize web experiences in real time using a variety of dynamic content. 


Learn more here.

Benefits of Dynamic Content

There are many benefits to adapting dynamic content on your site. Below is a short collection of the major advantages you will gain using dynamic content. 

  • Increased Relevancy - Customers judge your webpage in less than a second. Presenting relevant offers is crucial to decreasing bounce rate and increasing conversions.
  • Personalized Experiences - Similar to relevancy, dynamic content allows you to create personal experiences. This builds trust and maximizes revenues.
  • Fast - Today, personalization technology is able to load dynamic content seamlessly and quickly. You don't have to rely on static content to create fast webpages (think Google, Wiki, etc,).

Dynamic Content Website Examples 

Below are examples of the most common website dynamic content tactics. 

They make your offers more personal, and ultimately increase conversions for your eCommerce store. 

1. Using Dynamic Content to Create Personalized Recommendations

We’ve written extensively on how product recommendations work.

The idea is simple. Treat customers as individuals. Present recommendations that they are most likely to purchase, instead of simply presenting static, pre-defined best guesses.


And it works. 


Product recommendation stats are astounding when you dig into them. We found personalizing recommendations made them 2x as effective as non-personalized recommendations, and customers who click on recommendations have a 70% higher purchase rate. 


Barilliance uses a combination of machine learning and content based filtering to identify which products to present.

“By combining both techniques, product recommendation engines are able to apply the "wisdom of the crowd" to prospects before they gather much data. As more information is learned about that particular user, recommendations become more and more personalized based on their session and use history.” - Barilliance

Product recommendations can be used in a wide variety of industries. News sites can show customers stories they are most likely to be interested in.


Likewise, travel sites can present packages and travel destinations they know vacationers are looking for.

Dynamic Product Recommendations: Don't use static product recommendations. Click Here to see how Barilliance personalizes recommendations on your home, category, and product pages. 

2. Using Dynamic Content to Personalize Offers based on Geo-Targeting

One of my favorite uses of dynamic content is personalizing offers.

It allows us to pair the best offer to the right client. This sounds abstract until you consider some examples:

One common use case for dynamic targeting is geo-specific offers.

Many of our clients ship to various countries, and know that shipping is the primary reason for cart abandonment.

Using dynamic content, they are able to personalize offers based on where their prospect is shopping from. 

Below is a great example of using location to specify shipping orders. 

3. Personalize Offers Based on Customer LifeCycle

You should treat new and returning customers differently.

There are a number of studies (including our own) that demonstrate returning customers are significantly more profitable.

We found retained visitors:

  • Added items to carts 65.16% more than first time visitors
  • Converted 73.72% more than first time visitors
  • Spent 16.15% more per transaction

You can (and should) create more than two segments.


Using methods such as RFM analysis, you can reward your most loyal customers, maximize AOV with your most profitable customers, and use price incentives on new or fleeting customers. 


Below is a great example of presenting  an offer to first time visitors. 

personalized websites

4. Advanced, context based pop-ups

Popups are an essential part of successful eCommerce personalization strategies.

We found that the most successful eCommerce popups are dynamic, reacting to your website visitor's actions. 

Common examples include

  • First time visitor popups - Crafting offers for first time visitors is key to building relationships and the first stage of converting welcome series.
  • Exit intent popups - Chances are, most of your visitors leave before adding an item to their cart. You can still capitalize on the visit with exit-intent/browser abandonment campaigns
  • Shopping cart abandonment pop-ups - Shopping cart abandonment popups work like exit intent ones. The difference is the content can be personalized to match their cart contents. This can either be mentioning products by name, or dynamically inserting different incentives based on the value of their cart. 
  • Save my cart popups - Finally, "save my cart" campaigns are incredibly effective and vastly under utilized.  Instead of offering discounts, free shipping, or other incentives, the idea is to add in the customer experience and make shopping more convenient. 

Dynamic content creation: how to create relevant offers

The exact process for creating dynamic content will depend on your personalization vendor. 

Dynamic content creation with a WYSIWYG editor

Barilliance provides a live, front end editor to create dynamic content widgets.

Designing is simple. You can add content blocks and see how color, font, and font style choices come together. 

Dynamic content optimization with A/B testing

Iterating offers is fundamental to conversion optimization. 

In our experiments, we found multivariate A/B testing is the best way to systematically improve the performance of your dynamic content.

Within Barilliance, this is done via "variations". 

With rule variations, you can opt to change any number of variables - including the form factor that you present to customers. Below is a list of current options. 

Website Dynamic Content Example & Case Study: Netflix Personalization

Netflix is a pioneer in dynamic content. They use a variety of personalization tactics to engage and retain customers. 


Below, we breakdown a few ways they use website dynamic content, and what lessons eCommerce stores can take away.


How Netflix Combines Personalization With Content Variety to Create Value

Content variety is key to Netflix's flywheel.


As they state in their 2018 annual filing, "We are continuously improving our members' experience by expanding our streaming content".


In fact, in 2018 Netflix released close to 1,500 hours of original content alone. 

Content helps both acquire and retain customers.


  • Content Variety Acquires Customers - With every new series, the total value of Netflix's subscription service goes up. 
  • Original Hits Creates a Competitive Advantage - BoJack Horseman, Stranger Things, Orange Is the New Black, and literally hundreds more are unique to Netflix. 
  • Customer Retention - Finally, these hits and overall value gives customers a reason to stay tethered to the platform.

However, in reality, the sheer amount of content on Netflix would be overwhelming for users without personalization capabilities. 


Netflix solves this problem with product recommendations, powered by a rich data around each of their titles. 

How Netflix Uses Rich Data and Unique Categories to Fuel Product Recommendations

Netflix uses an advanced product recommendation engine to help customers navigate the 7,000+ movies and shows available.


One secret behind their success is using precise categories to group titles into. Although in your account, you'll only see a handful of categories, behind the scenes Netflix is using hundreds


Here are just a few examples - from "Dark War Movies from the 1950s" to "Detective Action & Adventure".

Netflix invests resources to categorize each movie. In turn, each subscriber is presented with highly relevant offeres every time they log in.

How Netflix Uses Personalization to Tailor Top-Level Categories

In addition to creating specific movie categories, Netflix uses a variety of "top-level" categories.


For most e-Commerce stores, this would be "Top Selling" or "Woman's Fashion". In Netflix's case, top-level categories translate to "Bing-Worthy" and "Trending". 


Here, Netflix keeps the titles and instead personalizes what titles are showcased based on previous viewing history.


Check out the screenshots below of two different users. (Almost) same title - very different types of shows. 

How Netflix Personalizes Product Images to Maximize CTR

Finally, Netflix personalizes how they present each show to users. 


They do this in two significant ways. First, is what category they present the title under. Second, they personalize the thumbnail image they use to maximize interest.


What eCommerce Stores Can Learn From Netflix's Use of Dynamic Content

There are three big takeaways from Netflix's use of dynamic content. 


First, brands should ask what rich data they should add to their product catalogues. 


Data fuels recommendations. Going beyond basic product information can create an advantage your competitors cannot replicate. Take Amazon for example. 


They use a vast array of product reviews, customer purchase data, and product categorization to create dynamic titles and content. 


Boardgamegeek.com is another example. They use their own taxonomy of games to orient and direct user generated content. 


Second, brands should be actively testing offer variations. While Netflix does this through title images, eCommerce stores can test not only how they present their products, but also site-wide offers. For a curated list of successful AB test examples, click here.


Third, eCommerce stores should use product recommendations throughout their site to surface the most relevant products for each customer.

Dynamic Content vs Static Content

As you can see, dynamic content is a powerful personalization tool. 


The power of dynamic content comes from its ability to change according to the user. 


In contrast, static content does not change. When you use static content, the components of the webpage or email must be preset. This forces you to treat everyone the same, regardless of a prospects revealed preferences.


While some pages will benefit from static content (typically faster load times, etc.) home, category, and especially product pages benefit from personalization.

Next Steps...

Once you decide that dynamic content and web personalization can benefit your site, you need to select a technology partner to make it happen. 


We've put together a great guide on how to select a personalization vendor


Additionally, if you would like to see how Barilliance helps hundreds of eCommerce stores personalize their interactions with customers, you can request a demo here.